Customer Support Channels
A 1–hour Response Guarantee
Offering good quality support in a timely manner is our top priority, so that we backup each Linux shared web hosting packages plan with a 1–hour ticket response warranty. After you fill in a ticket or drop an email, our user help and support crew will try all they could do to supply the most adequate solution to your problem and to supply you with assistance promptly.
A Top–quality Support Service
Our assistance service is delivered by a crew of professional consultants that are prepared to answer to your request promptly. You can get in touch with the support crew by starting a tech support ticket from your Hosting Control Panel or by sending us an e–mail message. On business days, you can also call us on the phone or make use of the online chat option.
An Intuitive Help Section
Shamrock Net Web Design & Hosting has built–in a detailed information base into the Control Panel to enable you to obtain helpful step–by–step instructions at any time. Each section of the Control Panel has its own contextual help area having a list of how–to articles. We have also organized educational videos to offer you with a much better idea of the way in which to execute any given activity.